At BRANDBOX MANAGEMENT, we are committed to providing high-quality personal brand management services. We understand that there may be occasions when a refund might be necessary. This Refund Policy outlines the conditions and procedures for requesting and processing refunds.

1. General Refund Policy

1.1. Eligibility for Refunds
Refunds are available for services purchased directly from BRANDBOX MANAGEMENT if the request meets the conditions outlined in this policy. The following conditions must be met to qualify for a refund:

• The service must be purchased through our official website or authorized sales channels.
• The request for a refund must be made within the specified time frames outlined below.
• Proof of purchase, such as an invoice or receipt, must be provided.

1.2. Non-Refundable Items
The following items are non-refundable:

• Digital products or downloadable content.
• Services that have been fully rendered or completed.
• Custom or personalized services that have been started or completed based on client specifications.

2. Refund Request Procedure

2.1. How to Request a Refund
To request a refund, follow these steps:

• Contact our Customer Service team via email at [email protected] or by using the contact form on our website.
• Provide your full name, order number, and a detailed explanation of why you are requesting a refund.
• Attach any relevant documentation, such as receipts or proof of purchase.

2.2. Refund Processing Time
Refund requests will be processed within 10 business days from the date we receive your request. You will receive a confirmation email once your refund request has been reviewed and processed.

3. Refund Conditions

3.1. Cancellation of Services
If you wish to cancel a service before it has been started, you may be eligible for a full refund if the request is made within 48 hours of purchase. Cancellations made after this period may be subject to a partial refund based on the progress of the service.

3.2. Incomplete Services
If a service is partially completed and you are unsatisfied with the results, you may be eligible for a partial refund. The amount of the refund will be determined based on the extent of the work completed and the satisfaction of the service provided.

3.3. Dispute Resolution
If you are dissatisfied with the outcome of your refund request, you may escalate the issue to our dispute resolution team by contacting us at [email protected]. We will review your case and attempt to resolve any disputes in a fair and timely manner.

4. Refund Method

4.1. Original Payment Method
Refunds will be issued to the original payment method used for the purchase. If the original payment method is no longer available, please contact our Customer Service team to discuss alternative options.

4.2. Processing Fees
Any processing fees or charges incurred during the payment or refund process are non-refundable.

5. Modifications to the Refund Policy

5.1. Policy Updates
BRANDBOX MANAGEMENT reserves the right to modify this Refund Policy at any time. Any changes will be posted on our website, and the updated policy will take effect immediately upon posting.

5.2. Notification of Changes
Significant changes to the Refund Policy will be communicated to our clients via email or through notices on our website.

6. Contact Information

For any questions or concerns regarding our Refund Policy, please contact us at:

• Email: [email protected]
• Address: 20-22 Wenlock Road, London, England, N1 7GU

We appreciate your understanding and cooperation. Our goal is to ensure your satisfaction with our services, and we are committed to addressing any issues that may arise in a fair and efficient manner.